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Frequently asked questions
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General Questions
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All things Orange
If you're ready to invest in your Orange Camper's Trouvaille,(https://www.orangecampers.co.uk/post/buying-a-campervan-make-it-easy-with-our-step-by-step-buyers-guide) we have two models for you to choose from:
Our original Trouvaille Classique,(https://www.orangecampers.co.uk/classique) and our newer addition, the Trouvaille Actif.
(https://www.orangecampers.co.uk/actif)
To get the ball rolling, just get in touch (https://www.orangecampers.co.uk/contact)and we'll set up a time to discuss the process - which you can also learn all about by clicking here. (https://www.orangecampers.co.uk/post/buying-a-campervan-make-it-easy-with-our-step-by-step-buyers-guide)
Usually between 3 and 4 weeks for a Trouvaille Actif and Classique and approximately 2 weeks for a Micro Camper
We take a £5,000 deposit on all build slots. If your vehicle is in the country or a stock vehicle we will then require a 75% payment prior to starting your build. The rest of your payment will be taken 2 weeks prior to handover.
We don’t accept credit card payments on vehicles. We accept online bank transfers which you may need to make in instalments due to account limits. Alternatively you can make one payment in person at your local branch.
Once your second payment is made the vehicle will be registered to your chosen name and address.
No, your vehicle will be covered immediately under our very comprehensive insurance policy, and is not required to be insured until you collect.
We recommend safeguard insurance. (https://www.safeguarduk.co.uk/motorhome-insurance)We are a recognised converter on their website making it convenient for you to to get a quote from them.
No, once your payment has registered on our system we will send you an up to date statement showing your new balance.
If you would like progress photos we are able to send you one at the beginning , mid way and towards the end of your build, however many people like to wait for their handover to see their finished campervan! We will also update you by email along the way with your campervan progress.
The Buying Process
On your handover day we will book a slot for anytime between 10am – 1pm
No sorry, we only offer handovers Monday to Friday 10am – 1pm.
Approximately 2 hours. It is a very comprehensive run through from Richard.
We don’t confirm handovers until your van is fully built and valeted, this avoids any complications due to certain factors being out of our control e.g paint scheduling , parts delay etc. We will give you an unconfirmed handover date as a rough guide, and will confirm ASAP once your vehicle is ready to be valeted. We advise you not to book a holiday in your campervan or to book transport to collect until you receive your confirmed handover date.
You will need to ensure you have your insurance policy in place. Also, if buying a nearly new/second-hand vehicle you will need to tax your vehicle before driving away. We can help you do this on collection if needed. If you are buying a brand new campervan then your vehicle will be taxed for you.
The closest train station is Rotherham train station, which is under a 5-minute walk away from our workshop. If you are unable to get a train to Rotherham, Meadowhall train station is the next closest with around a 5-minute drive from our workshop.
Yes you can add most extras (https://www.orangecampers.co.uk/add-ons)to your vehicle at any point before your handover.
There are plenty of local hotels around Rotherham/Sheffield. We also have Meadowhall nearby, plus many other attractions including the Peak District slightly further afield. For further info read our blog!(https://www.orangecampers.co.uk/post/take-a-trip-to-the-orange-camper-s-hq)
A lot of our customers have chosen to stay nearby at Rother Valley (https://www.waleswood.co.uk/)campsite after their handover to save driving back all in one day. Other clients head into the Peak District quite often to Edale.(https://newfoldfarmedale.com/)
A comprehensive tour of your campervan with Richard, plus a handover pack which includes all installation manuals, helpful if you need to remind yourself of how they work. Your build specification, invoice, and conversion certificate will also be included.
We have a comprehensive library of videos on our Youtube Channel (https://www.youtube.com/@orange_campers)which we are adding to all of the time. If there is nothing relevant on here then please do give us a call or pop an email across. Our team is more than happy to help.
Yes we can deliver your campervan for a charge, and do an online handover if needed. However, we do recommend a handover in person if possible.
No, we will activate your tracker and give your details to moving intelligence. They will then be in touch to see if you would like to set up a subscription. This isn’t compulsory and you can still track your vehicle once a day without a subscription.
Yes, all of our second hand vehicles are serviced and have a year’s mot on for collection.
If your vehicle is second-hand and no longer has any warranty remaining from the dealership (Peugeot, Fiat etc) we highly recommend an aftermarket warranty with engineer insurance and aftercare. This gives you peace of mind and covers your vehicle for many different repairs if needed. There are a few packages available depending on the level of cover you prefer. Please enquire for further details
Handover
Interested?
Still have questions?
Please don't hesitate to get in touch and we'll do our best to answer any questions you may have!
Or if you'd like to arrange a viewing please get in touch, or find out where you can come and visit us at a show.
If you're not ready to buy just yet, why not hire our vans so you can test out that Orange Campers quality and attention to detail for yourself?
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